We guarantee to return all unused or defective product for 7 days from the receipt of shipment. If you are not completely satisfied with your purchase you may return or exchange any unused or defective product for a prompt refund or exchange.

*Returned product must be in the same condition that you received them in. Used products are non-refundable. We do not exchange or refund product(s) that were purchased from other retailers. Heys.ae has the right to refuse products that are returned to us in used condition.


Returns Procedure:

Kindly send an email to info@heys.ae informing us your intention to return the product along with your order number and the reason for return, for example, defective product. Heys.ae will arrange collection of the product through the Courier company. Once we receive the returned product(s) back in its original condition with all hang tags and original box, we will simply refund the paid amounts. All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment

For returns from countries other than UAE, shipping charges to return the product to us may be applied.

Your credit will appear after Heys.ae has received and processed your returned product through our return procedure. Once your credit has been issued, you will receive an email from our billing department confirming the refund.

Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

Product returned to us without prior information and our confirmation will not be accepted for returns.


Exchanges:

For all exchanges, please follow the Return Procedure above and we will issue a VOUCHER of the value of product returned to be used on the website to purchase the exchange item.


Cancellation:

All orders cancelled prior to shipping will be processed for refund in full as soon as possible in the same mode as the original mode of payment. Please call us immediately for cancellation or send an email to info@heys.ae. For cancellation after receipt of product, please follow the return procedure above.